posted
Yeah it's the new guy back with another question. Everything is a "GO" for the Autotrain trip this November with Mom - woohoo. BUT - when I tried to make my reservation online - my VISA card was declined. Called the 1-800 # and same thing. Now - before some wise guy suggests using another card or something else I should tell you that I am the VISA coordinator for the bank the card is issued from and when researching why the card was declined I found out it was because Amtrak attempts to force through VISA reservations with a $0 dollar figure (meaning they can send through a charge for 'any' amount later). VISA does not allow this (mechants depending on type must at least send through a $1.00 pre-auth (gas stations) or +- 20% for hotel/travel merchants). Has anyone else had similar problems with Amtrak reservations and if so - how did they get around it? BTW - someone should tell Amtrak they could loose thier ability to take VISA cards by not following VISA regulations - but that is another topic.
Erik
Posts: 26 | From: southbridge, MA USA | Registered: Jul 2003
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However, with all due respect, it seems that as a Visa coordinator for a bank YOU would be the expert on this. I would think that you would have an extensive network of contacts in the Visa world to slog through this; probably a lot more than anyone here, based on chance.
My only thought (as a Visa merchant) is a possible difference between credit and debit cards?
Please let us know if you come up with a solution yourself. Or hopefully someone here may have had the same experience and solved it.
Posts: 363 | From: Southwest North Central Florida | Registered: Apr 2002
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posted
No recent experience with Visa; other cards have worked fine. Is that restriction something that only Visa has?
Posts: 874 | From: South Bay (LA County), Calif, USA | Registered: Aug 2000
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posted
Well yes - as the VISA coordinator at the bank I called VISA themselves and was told that Amtrak has been a consistent problem with certain VISA cards - VISA's solution was to pay by other means because VISA's attempts to get Amtrak to correct thier billing procedures have had no effect because Amtrak doesn't wish to acknowledge that there is even a problem in the first place. Ah - the business model at it's finest - hide the head in the sand and pretend the problem will go away.
Erik
Posts: 26 | From: southbridge, MA USA | Registered: Jul 2003
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posted
Nah, the problem is simply: Well, it works for us, if it's a problem for you, then sort it out yourselves! Too common an excuse for many companies, more's the pity.
Geoff M.
Posts: 2426 | From: Apple Valley, CA | Registered: Sep 2000
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posted
I tried to book my trip over the internet using my VISA and the card was rejected. Called Amtrak and they made the reservation, used the same card, and had no problem
Posts: 33 | From: Fair Oaks, CA US | Registered: Jul 2003
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posted
Well I use my American Express for everything from train tickets to groceries and there are never any problems. Don't even have to worry about overreaching a credit limit, either!
Posts: 363 | From: Southwest North Central Florida | Registered: Apr 2002
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posted
Just booked a trip today CHI-MEM and used American Express - no problems here.
However, be mindful that you best have the card handy when booking as "every so often' a field pops up at the Amtrak site and wants to know "something else' such as an ID# included on the card.
Posts: 9977 | From: Clarendon Hills, IL USA (BNSF Chicago Sub MP 18.71) | Registered: Apr 2002
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posted
That "something else' such as an ID#" is getting used at a lot of places these days, both in stores & for online purchases. It's a security measure which helps prevent a stolen card number from being used.
Posts: 46 | Registered: Dec 2000
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posted
This has been driving me nuts for the better part of a year. I am glad to find out that I am not the crazy one. My Visa does not work on the web site OR the 800 #. The amtrak folks on the phone tell me it is because my billing address does not match he billing address I am providing them. A call to VISA said everything was fine and it "should" be working. I do have a MC but it is not my business card and is a pain.
posted
I would tell Amtrak that you spoke with your credit card company and they saw no problems. (You may also wish to find if from your cc people if Amtrak requested an authorization.) Ask to speak with an Amtrak customer service supervisor and insist that they have a threeway call with the cc company. That should cool Amtrak to the point of accepting the card.
Posts: 255 | Registered: Nov 2001
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posted
JonA...I did have this happen once before when ordering online. Was told it had something to do with the "middle man" company that checked the validity of the card. It was a real pain...do you use a PO Box by any chance as your address?
Posts: 33 | From: Fair Oaks, CA US | Registered: Jul 2003
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posted
Good news all... I emailed Amtrak informing them of my situation, my verification with bank processors and VISA. I mentioned that their procedure for authorizing tickets using a $0 (zero dollar amount) was unheard of by VISA and several VISA customers might possibly be utilizing other transportaion methods because of the inability to book with Amtrak - also mentioned that a formal complaint could possibly be filed with VISA by an unhappy VISA card holder causing VISA to inspect Amtrak's card approval procedures.
Strangely enough - the very next day I attempted to use my VISA card and - surprise...it worked flawlessly.
It's good to be on a 1st name basis with people at VISA corporate. ;-)
Erik
Posts: 26 | From: southbridge, MA USA | Registered: Jul 2003
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posted
JonA...wouldn't be surprised. The Amtrak agent didn't want to send the tickets to my PO Box...gave me some lame excuse about someone in the post office putting them in the wrong box!
Posts: 33 | From: Fair Oaks, CA US | Registered: Jul 2003
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