Left West Palm Beach, Aug. 24. on #98, train was on time. Soon as we get on the conductor states that the Sunset will meet us in Jacksonville, FL instead of Orlando. (There went a visit with family at the ORL station). So on we go to JAX-now told that train came in late and they were cleaning it-as the reason for the JAX transfer.#98 was clean comfortable and a good lunch.
Around 4 pm, we get into JAX - and in the parking lot was a charter bus (guess what happens next !). NOW, we are told that the train broke down in New Orleans AND they were going to bus us overnight to meet the train in NO.
The bad information all day was out of line, we were very tired and lookinf forward to a dinner and sleeper NOT a overnight bus ride.
So, we got our luggage - got a refund - took a taxi to a hotel - rented a car and we were racing across the country to catch up to our schedule.
The very reason we took Amtrak was to avoid the drive from FL to AZ - and -we were back driving again.
We were very disappointed, had we knew the arrangements earlier, we could have gotten off in Orlando, stayed with family -then rented the D*** car.
Printer-friendly view of this topic
