posted
If you have your tickets IN HAND, you need to call AGR tomorrow morning during business hours and get the address to mail them back (in Minnesota). Use FedEx or similar so that you can track the tickets and prove that they received them. Once they receive them, they will credit your AGR back 100%.
If you DO NOT have the tickets in-hand and they have NOT been sent/printed yet, call AGR in the morning during business hours and ask to cancel the trip so that you can get your points put back into your account.
Posts: 2355 | From: Pleasanton, CA | Registered: Apr 2007
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Can I return an item if I change my mind after I redeem?
We are unable to accept returns after the completion of a redemption order.
From that I would assume that the best you can hope for is to be able to change your reservations.
If you have not reached the "completion of a redemption order" point (i.e., the tickets have been issued) you might have a chance of a redeposit.
As Smitty says, call Amtrak Guest Rewards tomorrow. And let us know what they say. Sometimes you might need to call a couple of times to get the answer you want.
I'm surprised that they are this strict. Most airline programs I'm familiar with will let you redeposit miles althought there is often a fee.
Frank in mostly clear SBA
Posts: 2160 | From: Santa Barbara, CA, USA | Registered: Oct 2003
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posted
Just got off the phone w/ AGR again. Was told that as long as I call them by 7/13, get the info to mail the tickets back to them, I will get all my points back.
I will call again later as well. Yes, SBALAX,On their site it says no refunds..which is what I first saw. But, in the Terms & conditions, it says all points will be credited back for train travel..... it's buried way down there!
Confusing!!!!! And the 1st person I had talked to a couple weeks ago at AGR said no refunds, 2nd said refund if 7 days or more out.
Posts: 30 | From: Rio Rancho NM | Registered: Feb 2005
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