"How does the Station Agent do his/her job without instruction?"

So AMTRAK created a planning position and hired two people: one person to write the instructions (BS-12) and one person to do time studies (BS-11).

"How will we know the Station Agent is doing the tasks correctly?"

So AMTRAK created a Q.C. position and hired two people, one BS-9 to do the studies and one BS-11 to write the reports.

"How are these people going to get paid?"

So AMTRAK created the following positions, a timekeeper (TK-09) and a payroll officer (PO-11) and hired two people.

"Who will be accountable for all of these people?"

So AMTRAK created an administrative network and hired four people: a General Manager (GM-1), an Assistant General Manager (AGM-13) a Service Manager (SM-08), and a Product Line Supervisor (PLS-07).

After one year Congress told AMTRAK, "You have had this command in operation for one year and you are $30,000 over budget. You must cutback overall cost."