On my last two trains into Chicago, the CZ and the TE were over 4 hours late and my last LSL was 6 hours late into Boston. Several passengers told me I should call Amtrak and they give some credit toward next tickets. I have been riding Amtrak as my only means of travel since 1996 and had never heard this before. Is this true? Thought I would call and see but wanted to see if others had heard this before. Thanks.
Posted by Gilbert B Norman (Member # 1541) on :
Amtrak discontinued the "satisfaction guaranteed" goodwill program shortly the Gunn administration was in place. However, they will still review complaints and, on a case by case basis, award "goodwill" consideration.
The reason I emphasize the phrase "goodwill" is because if they got you from your intended origin to destination with your body and baggage intact, they have fufilled the transportation contract. Under the terms of that contract, Amtrak owes you nothing further.
Posted by Geoff M (Member # 153) on :
Also check your travel insurance, if you had any. It's unlikely to apply unless you actually had a loss (hotel reservation unfulfilled, for example), and even then the excess might wipe out any losses, but without knowing your exact circumstances it's worth checking the small print.
FWIW my annual insurance stipulates I must be away from home for a minimum of 2 nights to count as a "trip", and most claims result in a GBP50 excess (around USD95 at the current great exchange rate).
Tiny chance, but check anyway.
Geoff M.
Posted by 1702 (Member # 4508) on :
If you still have your ticket receipts & reservation numbers, I'd call 1-800-USA-RAIL, ask for "agent", then when the res agent comes on ask for "customer service". If your trips weren't too "old" they should have the arrival time information still available & might be able to send you a travel voucher.
I know Mr. Gunn discontinued the "we guarantee your satisfaction" debacle, but I believe customer service still issues travel vouchers dependent on the circumstances.
Posted by 1702 (Member # 4508) on :
Oops, I misspoke, it's "customer relations" not "customer service".