I took the Crescent ATL-BHM roundtrip this past Saturday, and it was sort of a "tale of two Crescents".
The trip down on 19 was great....friendly crew (esp. the conductor), nice equipment...no problems at all really. Overall just a really enjoyable ride.
On the way back, it was a differet story. I ended up sending my first ever complaint letter to Amtrak, actually. Some of the issues on the trip back included:
1) No (or very minimal) air conditioniong in the coach and lounge which was unacceptable for the middle of the Summer...I was literally sweating in the cars and I had a tee shirt on.
2) Liquid from the bathroom literally flooded a portion of the rear of the train car...it stunk to high heaven throughout the car...they tried to mop it up with cardboard boxes. Disgusting.
3) Lounge car attendant was hardly ever behind the counter, rather, he was always sitting down at one of the booths chatting.
4) I had to wait 20 min before even my drink order was taken in the dining car, even though the car was less than half full at the time.
5) My seatmate had drugs on him, and when I went to report it to the coach attendant, I couldn't even get her to acknowledge me...she was talking on her phone...when we arrived in ATL, I let the conductor know (as the guy was going on to D.C) and the conductor asked me "well why didn't you tell the coach attendant?" I told her I tried to, but she was on the phone. The coach attendant then said "sir, I wasn't on the phone the whole time!" The conductor then said "you should have told her!" I decided not to argue so I left, annoyed, and I heard the attendant saying thinghttp://www.railforum.com/cgi-bin/ultimatebb.cgi?ubb=newtopic;f=11s about me under her breath as I walked away.
Basically nothing went well on the way back.
I guess you can't enjoy them all, right?
Posted by smitty195 (Member # 5102) on :
And this is one of the major problems, in my opinion, with Amtrak. There is no consistency, and there neve has been. Some crews are great, some crews are terrible.
Posted by Ocala Mike (Member # 4657) on :
NativeSon5859, that was a horror show of a trip all right, but I'm thinking mostly about your comment No. 5, the seatmate with "drugs on him."
Now, I don't do any drugs myself, not even nicotine, so I am curious as to how you knew he was in posession of illegal substances. Was he shooting up heroin, or smoking grass? Did he display his stash? Did he give off a foul odor or maybe just have that "crazed hippie look."
For me, if I had the misfortune of having to sit next to an "incompatible" seatmate (and I have had that misfortune several times), I would simply take myself to the lounge car and ride out the trip there. I wouldn't feel the necessity of reporting anything to the coach attendant unless the person was actually causing a disturbance. Personally, I would rather sit next to a person who "had drugs on him" than an ill-behaved child or an obnoxious wacko, all things being equal. But then, that's me.
By the way, your story reminded me of that great Arlo Guthrie song circa 40 years ago, "Coming Into Los Angeles," about another seatmate who "had drugs on him," this time on a plane in seat 36C (and D and E).
Posted by NativeSon5859 (Member # 2993) on :
The guy (he was like 70) said he was homeless...he was rolling weed on his lap...I couldn't believe what I was seeing. He kept on talking about about he hates Jesus and how the cops have always had it out for him and how he was glad that his son just lost his job....he was nuts! He was even making racial slurs about black people which was incredibly embarrassing since there people of all colors on the train and in that vicinity. I just didn't think he was in a condition (mentally and physically) to be riding a train...plane...bus...you name it. And the Amtrak CONDUCTOR gave me attitude when I was just trying to let her know what's going on in row #2.
Posted by NativeSon5859 (Member # 2993) on :
For the record, he didn't break the drugs out until we were about :30 out of ATL. About 15 min after we left BHM, I decided to retreat to the lounge car for the rest of the trip, since I could not stand sitting next to the guy. But I had to return to coach when they closed the lounge car about 30min out of ATL. Overall the guy was extremely vulgar and offensive, and it's unfortunate that they let him on the train to begin with. I guess they felt sorry for him or something.
Posted by Ocala Mike (Member # 4657) on :
OK; that's a real bummer and explains the situation well. I would have done the same thing with, again, the exception of bothering to tell the coach attendant about him. After all, you can't really deny passage to someone for just being a wacko, right?
Reminds me of the time I was at CUS waiting to board #5 for Mt. Pleasant, IA. A guy sits next to me in the pre-boarding area WEARING BLOOD-STAINED pajamas and slippers trying to panhandle the passengers (yes, he was a passenger!). Seems he had just been let out of one of the windy city hospitals after being operated on for a lacerated liver (this was his panhandling story anyway). I understand he was actually allowed to board in that condition, and his trip the rest of the way was under the care of a coach attendant (not my coach).
You see lots of strange stuff on Amtrak, reflecting the strange diversity of America in the 21st century, I guess.
Posted by sojourner (Member # 3134) on :
I would ask the coach attendant if I could change my seat if someone were acting that weird. And if the coach attendant were unavailable, I'd seek out the conductor. I'd be polite and smiley, but I'd be firm about wanting my seat changed! Maybe being female makes me more leery of sitting next to a whacko, but I sure wouldn't do it. Next thing you know, he'll puke on your shoes!
BTW, what is wrong with the listserv? When I click Amtrak, I don't get all the posts; I had to click the link to the latest post and could only get this strand! And I may not be able to get back to this one either if the board stays so screwy!
Posted by NativeSon5859 (Member # 2993) on :
I couldn't really move because they completely closed off the coach which was reaking of the liquid from the bathroom sometime while I was in the lounge car, and moved all of those 50 passengers to the other three coaches, thus making the train (with the exception of maybe a handful of seats) completely full. I feel for the poor people boarding in ATL that obviously had to endure the foul smelling car.
As for the guy...if he would not have not been so loud and obscene, I likely wouldn't have said much...but seeing how there were kids all around, I thought it'd be appropriate to say something in that instance.
Posted by whistler (Member # 2620) on :
From the description I wonder if the OP was punked by the guy!
By the way what IS the acceptable appearance of an Amtrak rider?
Posted by NativeSon5859 (Member # 2993) on :
No, I really wasn't punked at all. This guy was just one of those rare special people that you meet in life where you say to yourself "I hope I don't end up that way."
Posted by TwinStarRocket (Member # 2142) on :
In this situation, you would think they could leave the lounge open to compensate for the nearly unbearable coach. The overnight superliner lounges stay open 24 hours in most cases without being staffed.
Posted by CoastStarlight99 (Member # 2734) on :
On my last Coast Starlight trip I was in the lounge car around 1AM and I was shocked to see 2 men (30, and 50+) smoking Marijuana in front of all the other passengers.
The whole train was sleeping ,and no crew members were anywhere to be found so there was nothing anyone could do.
Posted by Ocala Mike (Member # 4657) on :
Well, I can assure you, CoastStarlight99, that there was a conductor on that trip that needed to know about that situation right then and there. We had a similar situation on a recent S/B Silver Meteor run involving a rowdy group of passengers smoking grass and carrying on in the lounge car in the middle of the night somewhere in the Tarheel State. The conductor coolly and calmly radioed ahead to Rocky Mount where, as far as I know, that group may still be languishing in jail as guests of the state of North Carolina. Of course, the South is not as laid back as the left coast when it comes to illegal substances.
Posted by 4020North (Member # 4081) on :
"Amtrak may refuse to carry passengers...Whose conduct is objectionable (such as, but not limited to, being under the influence of alcohol or narcotics)..."
Posted by gp35 (Member # 3971) on :
Native are you a snitch? lol, just kidding.
Amtrak could buy those small plug-in AC units for back up.