Just returned from a trip from Pittsburgh out to California.Took the Capitol from Pittsburgh to Chicago. However, it was TWELVE hours late arriving into Pittsburgh, so naturally I missed my same day connection in Chicago to the Chief---along with a number of other passengers. So, for the first time, I was "hoteled" in Chicago and connected to train #3 the next day. Amtrak uses the Rodeway Inn. Each single passenger was offered $33 for cab fares and food. I thought this was quite accomodating. FORTUNATELY, I was able to acquire a sleeper the next day.
An interesting "high-light"--
A few days before I left on my trip, Amtrak contacted me with an offer for an up-grade to a deluxe sleeper for $100. I accepted the offer. But, as mentioned, I missed my original connection to #3. Before I left for the hotel, I needed to be re-ticketed for the next days #3. At the counter, I mentioned the original offer that Amtrak had made to me. The clerk informed me that my DELUXE was NOT available, since I was departing Chicago a day later. So, I got ticketed for room # 14. I wqas disappointed in this, because it is on the lower level. But I accepted it graciously because the clerk informed me that the train would be FULL and that I was lucky to even GET a sleeper of any kind.
Well, the next day I moved into my assigned room---# 14.
At dinner in the diner that evening, the DINING-CAR steward (of all people) recognized my name and informed me that a DELUXE ROOM was open and "saved" for me !! I quickly informed my car attendant, who LAMELY told me that the train staff was "looking" for me----to inform me that a deluxe WAS available afterall. I really did NOT believe this. I am CERTAIN that if the dining-car steward would not have informed me, I would have spent the entire trip in room # 14 !!!!
ANYHOW, the GOOD news is that when I approached the conductor about my move to the deluxe room, she informed me that there would be NO extra charge afterall !! So I got a free up-grade the whole way to Fullertton.
Food and service both directions was good. We arrived both into Fullerton and back into Chicago basically on-time.
What surprised me was that there is still no "baked goodies" available at the Metro Lounge in Chicago-----but the IS in both Philly and DC !!! This does NOT make sense to me. Why NOT Chicago ??" I say, offer the goodies at either ALL the Metro Lounges or NONE !! What is so "precious" about the NEC ?
I have said before that I ( and MOST other lounge visitors) would be delighted to offer a few dollars for the return of the goodies. Think of how many people enter the Chicago lounge each day. Why if everyone offered just a buck, there should be plenty of money to buy donuts and muffins. I just find it "irritating" that SOME of the lounges offer the treats and some do NOT. I certainly plan on contacting Mr. Gunn and expressing my thoughts. I simply do not understand the logic of offering the the treats at only CERTAIN lounges. When I experienced the treats in Philly and DC, I was CERTAIN that Chicago would (again) offer them also. But I was wrong. Anyhow, like I said, if individuals were asked to "donate" to the "treat-fund" in Chicago, I am certain most people would be delighted. If that is what it takes to bring the treats back in Chicago, then this is what needs to be done. To me these treats are a major attraction at the lounges, and I KNOW many others feel the same way.
Over-all, a very nice trip.